Terms & Conditions

1. Definitions

“Session” means the booked time slot for a product (e.g. Self-Photo, Bookshelf Backdrop, Infinity Wall, or other packages listed on our website).

“Booking” means a reserved Session after payment is successfully received via CHIP (or other payment method we designate).

“Studio premises” means our location at C-5-1 Alam Avenue 1, Jalan Serai Wangi H 16/H, Seksyen 16, 40200 Shah Alam, Selangor, and any temporary location we notify you of.

2. Eligibility and account details

You must provide accurate name, email, and phone number. We use these to confirm your Booking and contact you.

If you book on behalf of others, you confirm you have authority to accept these Terms for them and that they will follow studio rules.

Customers under 18 should book with a parent or guardian’s knowledge and consent. Guardians remain responsible for minors on site.

3. Booking and payment

Prices shown on the website are in Malaysian Ringgit (MYR) and may change for future bookings; your paid Booking uses the price at checkout.

A Booking is confirmed only when payment succeeds. Pending or failed payments do not hold a slot permanently.

Payment is processed by CHIP (or another provider shown at checkout). Their terms and fees may apply in addition to ours.

You receive a confirmation email and/or WhatsApp message after successful payment. Keep your payment reference for support.

Package rules (duration, guest/pax limits, add-on fees) are as stated on the product page at the time of booking.

4. Confirmation and communications

We may contact you by email, WhatsApp, or phone about your Booking, directions, reminders, or operational changes.

Automated messages (email/WhatsApp) may be sent after payment. Manual follow-up by our team may also occur.

It is your responsibility to check spam/junk folders and WhatsApp for confirmation details.

5. Arrival, punctuality, and session time

Please arrive 5–10 minutes early so your Session can start on time.

The session starts at the booked start time even if you arrive late. Late arrival does not extend the end time. Extra time beyond the booked end may be charged if available.

Leave the room promptly at end time so the next customer is not delayed.

6. Reschedule

You may request ONE reschedule only.

Reschedule requests must be made at least TWO days (48 hours) before your session starts.

Reschedule is subject to available slots and studio approval.

Moving to a higher-priced package may require paying the difference.

7. Cancellation, no-show, and refunds

Booking deposit / payment is non-refundable, unless required by law or we agree otherwise in writing. Full refund rules: https://www.bendenistudio.com.my/policy/refund

No-show (failure to attend without notice): payment made is forfeited.

Please contact us early if you cannot attend so we can advise on reschedule options under clause 6.

8. Studio operations and changes by us

We may change, postpone, or cancel a Session for safety, maintenance, emergencies, system outages, or events beyond our reasonable control.

If we cancel your Session, we will offer a reschedule or a refund of the amount paid for that Session, as appropriate.

Opening hours and products may change; your confirmed Booking remains as paid unless we contact you to change it.

9. Guests, pax, and packages

Do not exceed the maximum guests/pax stated for your package. Extra guests may be refused or charged if an add-on exists.

You are responsible for the behaviour of everyone who enters with your Booking.

Self-Photo and other products may have different rules; follow the instructions for your package.

10. Conduct on premises

Treat staff, other customers, neighbours, and the premises with respect.

No harassment, violence, illegal activity, or behaviour that endangers others.

No smoking inside (including e-cigarettes) unless a clearly marked outdoor area is designated.

Alcohol and illegal drugs are not allowed on premises.

Keep noise reasonable, especially evenings and late hours.

We may refuse entry, end a Session early, or ban future bookings without refund if rules are seriously broken.

11. Equipment, props, and damage

Use lights, stands, backdrops, furniture, and props carefully and only as instructed.

Do not move heavy/studio equipment in an unsafe way. Ask staff if unsure.

You may be charged for repair or replacement if damage is caused by negligence, misuse, or intentional acts (beyond normal wear).

Report any existing damage or malfunction to staff at the start of your Session.

12. Personal belongings

Look after your phones, cameras, bags, jewellery, and other belongings. We are not responsible for loss or theft except where required by law.

Do not leave valuables unattended. Check the room before you leave.

13. Self-Photo and content you create

In Self-Photo Sessions, you (and your guests) generally take and own the photos you capture on your own devices, unless a separate photographer service is booked.

Follow any posted posing/safety guidance. Do not climb on unsafe surfaces or block fire exits.

You are responsible for backing up your own photos. We do not store your personal device photos unless you separately send them to us.

14. Photographer-assisted sessions (if booked)

If your Booking includes a studio photographer or edited deliverables, photos are typically provided within 1–2 days after the photoshoot session, unless we tell you otherwise.

Details (turnaround, number of photos, raw files) will be as agreed at booking or in writing.

Unless otherwise agreed in writing, the Studio or photographer may retain copyright in professionally shot images, while granting you a personal licence to use delivered photos for personal, non-commercial use.

Commercial use, resale, or publishing for brands may need a separate written licence.

15. Marketing and reviews

We may ask permission to use photos you share with us for our social media or portfolio. We will not use private images from your device without your consent.

Honest public reviews are welcome. Please do not post defamatory or false statements.

16. Minors and pets

Minors must be supervised by a responsible adult at all times.

Our studio may be pet-friendly for well-behaved pets. You must clean up after pets, keep them under control, and accept responsibility for any mess or damage. We may refuse pets that pose a risk or disturbance.

17. Health and safety

Follow fire safety rules and staff instructions. Keep exits clear.

If you feel unwell or see a hazard, tell staff immediately.

You participate in Sessions at your own risk to the extent permitted by Malaysian law. Nothing in these Terms excludes liability that cannot legally be excluded (e.g. for death or personal injury caused by our negligence, where applicable).

18. Prohibited uses

You must not use the Studio for:

• Illegal content or activities
• Hate, extreme violence, or exploitative content involving minors
• Activities that violate others’ privacy or consent
• Anything that damages our reputation or premises

19. Force majeure

We are not liable for delays or failure caused by events beyond reasonable control (e.g. natural disasters, major outages, government orders, severe weather, building emergencies). We will try to reschedule or refund fairly in such cases.

20. Limitation of liability

To the fullest extent permitted by Malaysian law, our total liability related to a Booking is limited to the amount you paid for that Booking.

We are not liable for indirect losses (e.g. missed opportunities, travel costs, emotional distress) except where the law does not allow that exclusion.

21. Privacy

How we collect and use personal data is described in our Privacy Policy at https://www.bendenistudio.com.my/policy/privacy and our data deletion page at https://www.bendenistudio.com.my/data-deletion.

22. Changes to these Terms

We may update these Terms from time to time. The version on our website at the time you pay applies to that Booking, unless a change is required by law.

Continued use of our services after updates means you accept the updated Terms for new bookings.

23. Governing law

These Terms are governed by the laws of Malaysia. Courts in Malaysia have jurisdiction, without limiting any consumer rights you may have under applicable law.

24. Contact

Bendeni Studio

C-5-1 Alam Avenue 1, Jalan Serai Wangi H 16/H, Seksyen 16, 40200 Shah Alam, Selangor

Phone: 011-3520 2800

Email: admin@bendenistudio.com.my

Website: https://www.bendenistudio.com.my

25. Review note

These Terms are a practical draft for studio operations. Have a lawyer review them if you need formal legal advice. Yusri may edit any section before treating them as final.