Bendeni Studio (“we”) can post physical photo products — including framed prints — to customers who request delivery. This page explains how shipping works. Digital photo delivery is separate and is covered in your package and our Terms.
What we can ship
- Printed photos and framed prints from packages that include prints or frames (for example Bookshelf packages).
- Other physical add-ons we agree to prepare for you (frames, prints, or related studio products).
- We do not ship digital files by courier — edited soft copies are shared electronically after your session.
How to request shipping
- Ask our team on WhatsApp or at the studio counter after your session (or when you order prints/frames).
- We confirm the items, packing needs, destination, courier option, and shipping fee before we post.
- Shipping is arranged separately from online session checkout unless we clearly say otherwise for a specific order.
Delivery area
We normally ship within Malaysia (Peninsular and East Malaysia) via a courier we choose for the size and packing of your order. International shipping may be available on request and is quoted case by case.
Shipping fees
Courier and packing fees are not included in the standard online session price unless stated. We quote the fee before posting. You pay the agreed shipping amount before or when we hand the parcel to the courier, as we confirm with you.
Production and transit time
Printed photos and frames may take up to about 1–2 weeks to prepare after your shoot (depending on package and finishing). Courier transit is then typically a few working days within Malaysia, depending on destination and courier service. We share tracking details when the courier provides them.
Your address and contact
You must give a complete, accurate delivery address and a reachable phone number. We are not responsible for failed delivery, return-to-sender, or delay caused by an incomplete or wrong address, a phone that cannot be reached, or if you refuse or miss collection after courier attempts.
Damage, loss, and claims
We pack framed and printed items carefully for courier handling. If a parcel arrives damaged or goes missing in transit, contact us on WhatsApp or email within 48 hours of the delivery attempt or expected delivery date, with photos of the outer packaging and item (for damage). We will help raise a claim with the courier and arrange a fair remake or replacement where appropriate. Once the courier confirms successful delivery to your address, risk of further loss or damage passes to you unless the claim shows courier fault.
Studio self-collection
You may collect prints and frames at our Shah Alam studio instead of shipping. Collection avoids courier fees and is often faster once production is ready. Ask us to arrange a collection time.
Contact
Bendeni Studio
C-5-1 Alam Avenue 1, Jalan Serai Wangi H 16/H, Seksyen 16, 40200 Shah Alam, Selangor
Phone: 011-3520 2800
WhatsApp: 011-3520 2800
Email: admin@bendenistudio.com.my
See also our Terms & Conditions, Privacy Policy and Refund Policy.