Refund Policy

Deposits and online payment

• Booking deposit / payment made online is non-refundable, unless Malaysian law requires otherwise or we agree a refund in writing.
• A booking is confirmed only after successful payment. Failed or pending payments do not create a refund claim for a held slot.
• Package prices and session details match what you selected and paid for in your cart or as confirmed by our team.

Customer cancellation

• If you cancel a confirmed booking, the amount paid is not refunded.
• Contact us early on WhatsApp or email if you cannot attend — we will advise on reschedule options where available (see Reschedule below).
• We do not offer cash or bank refunds for change-of-mind after payment succeeds.

No-show

If you fail to attend your session without notice (no-show), payment made is forfeited. The slot cannot be reused for a refund claim.

Reschedule instead of refund

• You may request ONE reschedule only.
• Reschedule requests must be made at least two days (48 hours) before your session starts.
• Reschedule is subject to available slots and studio approval.
• Moving to a higher-priced package may require paying the difference; moving to a lower-priced package does not create an automatic refund of the difference unless we agree in writing.

When we cancel or cannot run your session

• We may change, postpone, or cancel a session for safety, maintenance, emergencies, system outages, or events beyond our reasonable control.
• If we cancel your session, we will offer a reschedule or a refund of the amount paid for that session, as appropriate.
• For force majeure or similar disruption, we will try to reschedule or refund fairly.

Packages, guests, and conduct

• Exceeding the package guest/pax limit, late arrival that shortens your slot, or unused time within a paid session does not entitle you to a refund.
• Digital photo delivery timelines (for example Self-Photo within about 1–2 days, Bookshelf edited files within about 1–4 days) are service timelines, not grounds for a full booking refund if delivery occurs within a reasonable period after we are notified of a delay.
• If we refuse entry, end a session early, or ban future bookings because studio rules were seriously broken, payment is not refunded.

How approved refunds work

• Approved refunds are returned via the original payment channel where practical, or another method we confirm with you.
• Bank or payment-provider processing times may apply after we submit the refund.
• To request a review (for example if we cancelled your session), WhatsApp or email us with your name, phone, booking date/time, and payment reference.

Contact

Bendeni Studio
C-5-1 Alam Avenue 1, Jalan Serai Wangi H 16/H, Seksyen 16, 40200 Shah Alam, Selangor
Phone: 011-3520 2800
WhatsApp: 011-3520 2800
Email: admin@bendenistudio.com.my